Neo Solar is committed to protecting your personal information and your right to privacy. This policy outlines how we collect, use, and safeguard your data.
Effective Date: 01 January 2025 | Last Updated: March 2026
This Privacy Policy applies to Neo Solar (hereinafter referred to as "Neo Solar," "we," "us," or "our"), an EPC (Engineering, Procurement & Construction) company registered at Plot No. 01, Near Blessing Marriage Palace, Hisar-125001 (Haryana), India, with corporate office at 107, Shiv Vihar AB, Vaishali Nagar, Jaipur-302021 (Raj.) India. This policy governs all users of our website www.neosolar.in and recipients of our solar EPC services across India.
When you contact us, request a solar installation quote, or use our services, we may collect personal information including your full name, email address, mobile number, residential/commercial address, and financial details required for EMI or loan processing under government schemes.
We also collect non-personal technical data such as browser type, device information, IP address, and website usage patterns solely to improve our digital services and user experience.
Neo Solar is an empanelled EPC partner facilitating installations under the PM Surya Ghar Muft Bijli Yojana. To process your application and subsidy claim under this scheme, we collect and share relevant data with MNRE (Ministry of New and Renewable Energy), state nodal agencies, and DISCOMs as mandated by Government of India guidelines.
Such data sharing is strictly limited to scheme-related purposes and is governed by applicable government data-handling policies. Your information will not be used for any other commercial purpose without your explicit consent.
Your information is used to process service requests and installation orders, prepare customised solar project proposals, facilitate EMI and finance options through our banking and NBFC partners, communicate updates regarding your installation, warranty, and AMC schedule, and send relevant offers, schemes, and government incentives that may benefit you.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
For customers availing EMI, subsidised loans, or finance options, your financial data including PAN, Aadhaar, income proof, and bank details are shared only with RBI-regulated financial institutions for credit assessment and disbursal purposes. All such sharing is conducted over encrypted, secure channels in compliance with applicable RBI and data protection guidelines.
Our website (www.neosolar.in) may use cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and measure the effectiveness of our digital campaigns. You may disable cookies through your browser settings; however, this may affect some website functionality.
Neo Solar employs industry-standard physical, technical, and administrative security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction. Our internal data access is restricted to authorised personnel on a need-to-know basis.
While we implement robust security practices, no method of internet transmission is entirely infallible. We encourage you to contact us immediately at neosolarco@gmail.com if you suspect any misuse of your data.
You have the right to access and review the personal information we hold about you, request corrections to inaccurate or incomplete data, request deletion of your data subject to legal and contractual obligations, withdraw consent for marketing communications at any time, and raise grievances regarding data processing practices.
To exercise any of these rights, please contact us at neosolarco@gmail.com or call +91 99917-77218.
Our website may contain links to third-party portals such as the National Portal for Rooftop Solar (solarrooftop.gov.in) or financial partner portals. Neo Solar is not responsible for the privacy practices of these external sites and encourages you to review their respective privacy policies.
Neo Solar reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technology, or regulatory requirements. The revised policy will be posted on this page with an updated effective date. Continued use of our services after such updates constitutes your acceptance of the revised policy.
As an authorised EPC partner under the PM Surya Ghar scheme, Neo Solar processes subsidy applications, 25-year warranty registrations, and EMI/finance documentation in strict compliance with MNRE guidelines. Your data submitted for government scheme purposes is handled with the utmost confidentiality and shared only with designated government and banking authorities as required by the scheme.
For any privacy-related queries, data access requests, or grievances, please reach out to us:
Registered Office
Plot No. 01, Near Blessing Marriage Palace,
Hisar-125001, Haryana, India
Corporate Office
107, Shiv Vihar AB, Vaishali Nagar,
Jaipur-302021, Rajasthan, India
Phone
+91 99917-77218 / +91 99917-77219
